Chiquito Managing Director
Q: Tell Us About Your Career In The Hospitality Industry
I started in the Hospitality industry straight from school. In my earlier years I worked in hotels, first off working in the Midland hotel in Manchester and then the Victoria & Albert. This introduction to the industry gave me a great grounding and really instilled the standards and outlook on Hospitality that I have today. I had a spell at Upholland hall hotel and then spent some time working for Whitbread before joining Frankie & Benny’s as an assistant Manager all those years ago (18!) – The time since joining TRG which was called CCR then has flown by as there has been so many opportunities to develop and progress.
I worked my way up to Area Manager level within Frankie’s before then spending a couple of years in our Blubeckers pubs as Operations Manager. I then returned to Frankie’s as an Operations Director and then took on the role as MD of Chiquito in 2012 to present.
Q: What Is Your Vision For TRG Over The Next 10 Years?
My current focus is to continue with the transformation of Chiquito – The vision is to get the brand to be the absolute leading brand within the casual dining sector. As a team, we are happy with our current progress, however we have very high expectations of ourselves and the brand and believe there is so much more potential to fulfil. We have a strong pipeline of openings and look forward to hitting the 100 milestone within the next 3 years.
Q: What Makes TRG Different From Other Restaurant Groups?
My personal progression story is not unique to myself and in fact there are a number of people who have progressed through the ranks within the business. This in itself I believe inspires new people joining the team, as it is clear to see that if you want to progress and are prepared to put in the effort then the rewards are there to be had.
Q: Why Is TRG A Great Place To Work?
Amongst many things such as great rewards, benefits and opportunities, there are no airs and graces. There really is a sense of everybody wants the business to do well. There are many people within the team that are committed and who genuinely care for the successes.
Q: What Advice Would You Give To People Looking For A Career In Hospitality?
To succeed you have to have humility in your locker! – This is an industry that can be very rewarding for anyone that is prepared to put in the hard work but what is most important is that we remember that it is very much a people business. Keeping the guest at the centre of all that we do is paramount and we should never lose focus of that.