Sustainable & Ethical Sourcing
We practice responsible sourcing throughout our supply chain, ensuring our customers get great quality, high welfare and sustainable food on their plates.
All of our suppliers must be certified to the British Retail Consortium Food standard or equivalent, as a minimum, and we conduct routine supplier audits ourselves to ensure our suppliers are operating to our high standards.
We are committed to sourcing sustainable fish and as such introduced a detailed policy in 2016, within which we commit to sourcing Marine Stewardship Council (MSC)-certified fish, where available. We modify our menus in line with recommendations from the ‘Good Fish Guide’.
We committed to sourcing all our shell eggs and mayonnaise from cage-free and/or free-range sources by the end of 2017, and this was achieved in November 2017 when all shell eggs used in our restaurants converted to RSPCA Assured™ Free Range. Furthermore, we are committed to ensuring that eggs used as an ingredient in our supply chain will be cage-free and/or free-range by the end of 2023 at the latest. In 2020 the Group signed the European Better Chicken Commitment supported by Compassion in World Farming with the goal to source all chicken to this standard by 2026.
We have signed the European Chicken Commitment (ECC), thereby committing to meet or exceed the standards set out in the ECC by 2026 for 100% of the chicken across our entire portfolio.
Signing the ECC allows us to improve the welfare of millions of chickens used in our supply chain, building on our cage free egg commitment, antibiotic usage reduction and responsible fish sourcing programmes, further demonstrating our responsible sourcing approach and ongoing commitment to animal welfare.
In order to benchmark our sustainability performance in our sector, we are members of The Sustainable Restaurant Association. In 2021 we were awarded 3-star rating across all of our brands (the highest rating).
As in previous years, there continues to be no genetically modified foods or trans fats in any of our products, and we have banned artificial colours that cause hyperactivity in children from all our products served to children.